# ArcGlass

> ArcGlass is the post-conversation layer for companies that talk to customers. It sits after every conversation ends — across calls, meetings, emails, and messages — detecting signals that matter, creating actions in your systems of record, assigning owners, and tracking to resolution automatically.

Built for teams in Customer Success, Sales, Support, Product, and Leadership who need to hear what customers are saying without manually reading every conversation.

## Product

- [ArcGlass Listen](https://arcglass.io/listen/): Free AI notetaker for macOS and Windows. Records and transcribes meetings locally (the raw audio never leaves your device), creates notes, summaries, and follow-ups, and coaches you to deliver your message better and communicate more effectively. Enterprise option to keep transcripts inside your own network/VPC. Download at https://arcglass.io/download/.
- [How it works](https://arcglass.io/#how): Reads from sources, builds a unified picture per customer, generates insights, and creates actions in your tools of record.
- [Integrations](https://arcglass.io/#integrations): Slack, Gmail, Outlook (Microsoft 365), Discourse, HackerNews, Reddit, Twitter/X, GitHub Discussions, Fireflies, Gong, Chorus, Google Chat, file uploads (WhatsApp exports, CSVs, .eml/.mbox).
- [Why it matters](https://arcglass.io/#why): Catches at-risk accounts before they churn, surfaces bug reports without anyone filing them, sees feature demand, and routes upsell + risk signals to the right team in real time.
- [Pricing](https://arcglass.io/): Contact for pricing. Free trial available.

## Documentation

Full product documentation and setup guides live in the help center at https://arcglass.io/docs/. Key entry points:

- [Documentation home](https://arcglass.io/docs/): Overview of the help center and how ArcGlass fits together.
- [Getting started](https://arcglass.io/docs/getting-started/): From a new account to your first analyzed conversation in about five minutes — create a workspace, connect a source, run a pipeline, read the result.
- [Set up & onboarding](https://arcglass.io/docs/onboarding/): Step-by-step guides to sign up and connect each source — Granola, Fireflies, Fathom, Gong, and HubSpot calls.
- [Google Workspace setup](https://arcglass.io/docs/onboarding/google-workspace/) / [Microsoft 365 setup](https://arcglass.io/docs/onboarding/microsoft-365/): Admin guides for enabling SSO and read-only data ingestion (calendars, meetings, mail, recordings).
- [Using ArcGlass](https://arcglass.io/docs/using/home/): The Home dashboard, Meetings, Calls, Emails, Accounts, Contacts, Staff, and Company Brain.
- [Connect your sources](https://arcglass.io/docs/connect/): ArcGlass Listen, Calls & Meetings, Productivity Suite (Gmail/Outlook), Messages, and uploads.
- [Route to destinations](https://arcglass.io/docs/route/): Email digests, alerts & escalation, and CRM.
- [Insights & intelligence](https://arcglass.io/docs/insights/): Product Signals, Landscape, and Questions across all conversations.
- [Tasks & actions](https://arcglass.io/docs/tasks/): The worklist of commitments, risks, and follow-ups proposed from conversations.
- [Operate & administer](https://arcglass.io/docs/operate/): Pipelines, members & roles (RBAC), and the admin center — see also [SSO & SCIM](https://arcglass.io/docs/operate/sso-scim/).
- [Security & compliance](https://arcglass.io/docs/security/): Data security, privacy & retention, and subprocessors.
- [What's new](https://arcglass.io/docs/whats-new/): Release notes.

## Comparisons

How ArcGlass compares to other tools in the conversation-intelligence / customer-success / community-analytics space:

- [vs Gong](https://arcglass.io/comparison/gong): Sales-call recording with limited cross-channel reach.
- [vs Fathom](https://arcglass.io/comparison/fathom): Meeting note-taker focused on individual calls.
- [vs Granola](https://arcglass.io/comparison/granola): AI meeting notes; single-channel.
- [vs Fireflies](https://arcglass.io/comparison/fireflies): Meeting transcription tool.
- [vs Anecdote](https://arcglass.io/comparison/anecdote): Voice-of-customer aggregation across review sites.
- [vs Enterpret](https://arcglass.io/comparison/enterpret): Customer-feedback unification with a research focus.
- [vs Unwrap](https://arcglass.io/comparison/unwrap): Feedback analytics for product teams.
- [vs Catalyst](https://arcglass.io/comparison/catalyst): Customer success platform.
- [vs Gainsight](https://arcglass.io/comparison/gainsight): Enterprise CS platform — heavyweight, configuration-led.
- [vs CommonRoom](https://arcglass.io/comparison/commonroom): Community intelligence platform.
- [vs Decagon](https://arcglass.io/comparison/decagon): AI support agent.
- [vs Sierra](https://arcglass.io/comparison/sierra): Conversational AI agent for support.
- [vs Momentum](https://arcglass.io/comparison/momentum): Sales-call coaching and signal extraction.
- [vs Pylon](https://arcglass.io/comparison/pylon): B2B support platform with shared channels.
- [Comparison overview](https://arcglass.io/comparison/): Full comparison hub.

## Company

- [About](https://arcglass.io/#about): Team and founding context.
- [Careers](https://arcglass.io/careers/): We're a startup always looking for exceptional people. Email careers@arcglass.io to join the team.
- [LinkedIn](https://www.linkedin.com/company/arcglass/): ArcGlass company page.
- [Contact](mailto:hello@arcglass.io): hello@arcglass.io

## Legal

- [Privacy policy](https://arcglass.io/privacy)
- [Terms of service](https://arcglass.io/terms)

## Optional

- [Full content map](https://arcglass.io/llms-full.txt): Inlined homepage content for crawlers that can't render JavaScript or follow links.
- [Sitemap](https://arcglass.io/sitemap.xml)